Position title

Capitec Bank: Customer Service Agents (Bank Better Champion) 2024 New Hiring

Description

Capitec Bank is seeking enthusiastic and customer-oriented individuals to join our team as Customer Service Agents, also known as Bank Better Champions. As a Bank Better Champion, you will play a pivotal role in ensuring exceptional customer service experiences and promoting financial empowerment among our clients.

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Responsibilities

Provide exceptional customer service to Capitec Bank customers through various communication channels (in-person, phone, email).
Assist customers with their banking needs, including account inquiries, transactions, account openings, and problem resolution.
Educate customers on Capitec Bank's products, services, and digital banking platforms to enhance their banking experience.
Actively promote and cross-sell banking products and services based on customer needs and preferences.
Uphold compliance with banking regulations, policies, and procedures while ensuring the security and confidentiality of customer information.
Collaborate with team members and contribute to a positive working environment within the branch.

Qualifications

Minimum high school diploma or equivalent; tertiary education in finance or related field is a plus.
Proven experience in customer service, preferably within the banking or financial services industry.
Excellent communication skills in English (proficiency in additional languages is advantageous).
Strong interpersonal skills with the ability to empathize and build rapport with customers.
Knowledge of basic banking products, services, and digital banking platforms.
Adaptability to work in a fast-paced environment and willingness to learn and implement new procedures and technologies.

Job Benefits

Competitive salary and performance-based incentives.
Opportunities for career advancement and professional development.
Comprehensive training programs and ongoing support.
Employee benefits package, including medical aid and retirement benefits.
A dynamic and inclusive work culture that values diversity and teamwork.

Contacts

To apply for the Customer Service Agent (Bank Better Champion) position at Capitec Bank, please follow these steps:

Online Application: Visit the Capitec Bank careers portal on our website: Capitec Bank Careers Page. Browse through the available job listings to find the Customer Service Agent position and click on the "Apply Now" button.
Create an Account: If you're a new user, you will be prompted to create an account on our careers portal. Fill in the required details to register and create your profile.
Complete Application: Complete the online application form by providing accurate and up-to-date information about your qualifications, work experience, skills, and any other requested details.
Upload Documents: Upload your resume/CV, cover letter, and any other relevant documents requested in the application form. Ensure that all uploaded documents are in the specified format.
Review and Submit: Review your application to ensure all information is accurate and complete. Once satisfied, submit your application through the portal.
Confirmation: Upon successful submission, you will receive a confirmation email acknowledging receipt of your application. Our recruitment team will review your application, and if your qualifications match our requirements, you may be contacted for further assessments or interviews.