Position title

Department of Employment and Labour: Call Centre Agents 2024 Apply Now

Description

The Department of Employment and Labour is seeking dedicated and customer-focused individuals to join our team as Call Centre Agents. As a Call Centre Agent, you will be the first point of contact for individuals seeking information, assistance, or guidance regarding employment and labour-related inquiries. This role requires excellent communication skills, empathy, and a commitment to providing high-quality service to our clients.

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Responsibilities

Respond to incoming calls from clients, providing accurate information and assistance regarding employment and labour-related matters.
Handle inquiries regarding unemployment benefits, workplace regulations, labour laws, and other relevant topics in a professional and timely manner.
Utilize resources and knowledge bases to provide comprehensive support and guidance to callers.
Assist clients with navigating online portals and resources for accessing relevant services and information.
Document all interactions and maintain accurate records of inquiries, resolutions, and follow-up actions.
Collaborate with other team members and departments to escalate complex issues or unresolved inquiries.
Continuously update knowledge of employment and labour laws, policies, and procedures to ensure accurate and up-to-date assistance to clients.
Uphold the department's standards of customer service excellence and professionalism in all interactions.

Qualifications

High school diploma or equivalent; additional education or training in customer service or related fields is a plus.
Proven experience in a customer service or call centre role, preferably in a government or public service setting.
Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
Strong interpersonal skills and the ability to interact professionally and empathetically with clients from diverse backgrounds.
Proficiency in using computer systems, including databases, email, and Microsoft Office applications.
Ability to work efficiently in a fast-paced environment, multitask, and prioritize workload effectively.
Demonstrated commitment to providing exceptional customer service and resolving inquiries to client satisfaction.
Knowledge of employment and labour laws, regulations, and government programs is an asset.

Job Benefits

Comprehensive Training: Receive thorough training to ensure you are equipped with the knowledge and skills necessary to excel in your role as a Call Centre Agent.
Competitive Salary: Enjoy a competitive salary package commensurate with your skills, experience, and qualifications.
Health and Wellness Benefits: Access to health and wellness benefits, including medical, dental, and vision coverage, to support your well-being and that of your family.
Retirement Savings Plan: Participate in a retirement savings plan to secure your financial future and enjoy peace of mind during your retirement years.
Career Development Opportunities: Benefit from ongoing opportunities for professional growth and development, including training programs, workshops, and career advancement pathways within the Department of Employment and Labour.

Contacts

Visit our official website to review the job posting and learn more about the role and responsibilities.
Ensure you meet the qualifications and requirements outlined in the job description.
Prepare your resume/CV, ensuring it highlights your relevant skills, experience, and qualifications.
Write a cover letter expressing your interest in the position and explaining why you are a suitable candidate for the role.
Submit your application online through our secure portal. Be sure to attach your resume/CV and cover letter in the designated fields.
Double-check all information provided for accuracy and completeness before submitting your application.
Keep an eye on your email for any communication from our recruitment team regarding the status of your application.
If selected for further consideration, you may be invited to participate in interviews or assessments to evaluate your suitability for the role.
Be prepared to provide references or additional documentation upon request.
Stay informed about the progress of your application by regularly checking your email and our official website for updates.